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Discover-Interect-Engage

Google
IT Support
Certificate

This is your path to a career in IT. In this program, you’ll learn in-demand skills with no degree or experience required.

438

Videos

151

Readings

108

Quizees

24

Exercises

4

Assignments

p- Pave your path to career success by
gaining a professional Google
certificate with the support of C4

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What you will learn

Gain skills required to succeed in an entry-level IT job

Learn to perform day-to-day IT support tasks including
computer assembly, wireless networking, installing
programs, and customer service

Learn how to provide end-to-end customer support
, ranging from identifying problems to troubleshooting and
debugging

Learn to use systems including Linux, Domain Name
Systems, Command-Line Interface, and Binary Code

IT IT_social

Skills you will gain

There are 5 courses in this
Professional Certificate

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Course 1

Technical
Support
Fundamentals

132,411 ratings

4.8

When you complete all of the courses in the program, you'll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career.

About this course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

What you will learn

Understand how the binary system works

Lean how applications are createad and how they work under the hood of a computer

Utilize common problem solving method and soft skills in an Informaton Technology setting

Assemble computer from scratch

Choose and install an operation system on a computer

Understand what the Internet is how it impact it has in the modern world

What you will gain

Information

Flexible dedline

Sharable Certificate

100% online

Beginner Level

Apporx.20 hours to complete

Course 2

The Bits and
Bytes of
Computer Networking

37998 ratings

4.7

When you complete all of the courses in the program, you'll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career.

About this course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

What you will learn

Understand how the binary system works

Lean how applications are createad and how they work under the hood of a computer

Utilize common problem solving method and soft skills in an Informaton Technology setting

Assemble computer from scratch

Choose and install an operation system on a computer

Understand what the Internet is how it impact it has in the modern world

What you will gain

Information

Flexible dedline

Sharable Certificate

100% online

Beginner Level

Apporx.25 hours to complete

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Course 3

Operating Systems and
You: Becoming
a Power User

22,045 ratings

4.7

When you complete all of the courses in the program, you'll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career.

About this course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

What you will learn

Navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter

Set up users, groups, and permissions for account access

Configure disk partitions and filesystems

Understand how system processes work and how to manage them

work with system logs and remote connection tools

work with system logs and remote connection tools

What you will gain

Information

Flexible dedline

Sharable Certificate

100% online

Beginner Level

Apporx. 31 hours to complete

Course 4

System
Administration and IT
Infrastructure
Services

22,045 ratings

4.7

When you complete all of the courses in the program, you'll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career.

About this course

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.

What you will learn

Utilize best practices for choosing hardware, vendors, and services for your organization

Understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers

Understand how to make the most of the cloud for your organization

Manage an organization’s computers and users using the directory services , Active Directory, and OpenLDAP

Choose and install an operating system on a computer

Utilize systems administration knowledge to plan and improve processes for IT environments

What you will gain

Information

Flexible dedline

Sharable Certificate

100% online

Beginner Level

Apporx. 31 hours to complete

Course 5

IT Security:
Defense
against the
digital dark arts

16,121 ratings

4.8

When you complete all of the courses in the program, you'll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career.

About this course

This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team.

What you will learn

How various encryption algorithms and techniques work as well as their benefits and limitations

Various authentication systems and types

The difference between authentication and authorization

How to evaluate potential risks and recommend ways to reduce risk

Best practices for securing a network

How to help others to grasp security concepts and protect themselves

What you will gain

Information

Flexible dedline

Sharable Certificate

100% online

Beginner Level

Apporx. 24 hours to complete

I worked in retail and needed to make a change. The certificate is really designed for you to go at your own pace. This is something that anybody can do

— Daniel, IT Support Specialist at Central Community College and Google IT Support Certificate graduate